Return and Exchange Policy

  1. Claims for return or refund must be made within twenty-one (21) days of receipt of the Goods and a copy of the invoice from which the Goods were supplied must be presented. Goods must be unopened, unused with tags attached to be eligible for a refund (less shipping cost).

    If Customer fails to notify Budget Pet Products within said period, such claims are deemed to be waived.

  2. Budget Pet Products must be contacted before a return takes place, to determine if your order is eligible for a refund.

  3. Goods that have passed their expiry date will not be accepted for return or refund.

  4. All Goods that carry a warranty or guarantee of the manufacturer shall be returned, exchanged or refunded only when so agreed by the manufacturer.

  5. If a Product Claim is made for a Customer error or change of mind and Budget Pet Products accepts that Product Claim, Budget Pet Products may charge the Customer an AUD $5.00 Restocking Fee, also the purchaser is required to pay all costs incurred with regard to shipping the product back to Budget Pet Products Pty Ltd. Except in cases where the product was shipped in our error or was considered to be faulty on arrival.

Procedure for Returns and Exchanges

  1. Please contact Budget Pet Products and let us know about the issues concerning the order.

    We can be contacted email: [email protected]

  2. Please note: You will be required to provide images within 24 hours of delivery, when making a claim for the below.

    1. faulty/flawed item/s
    2. items received (missing item/s claim)
    3. damaged item/s, out of date item/s
  3. Upon receiving a return or exchange reference number, please label and post back the items to the below address:

    Budget Pet Products Returns
    PO Box 2537
    Nerang BC
    Qld 4211

  4. Once we receive your item/s, we will send you an acknowledgment. Providing the items arrive in its unused, original condition, including intact packaging as received from us. Refund or exchange will be processed.

  5. Items that are being returned (new/undamaged) are required to be returned in a padded parcel to protect the contents and be trackable.

  6. Refunds will be processed using the original tender type. Credit Card refunds will be processed against the original card details (the exact card used to make the original purchase). PayPal refunds will be refunded back to the original PayPal account. Bank deposit payments will be paid back to bank account as soon as BSB and Account details are supplied to us.